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At BLAKTITAN, we take pride in the superior quality and craftsmanship of our products. We stand behind the enduring quality of our jewelry and therefore offer a Lifetime Warranty on all items sold directly by us, unless specified otherwise.
Our Lifetime Warranty covers any material defects. Defects are flaws or weaknesses in the material that cause the product to break under normal use and wear. If a defect arises within the two-year period, we will repair your jewelry free of charge.
Please note that our Lifetime Warranty does not cover the following:
For all warranty claims, please follow the steps below:
If your jewelry requires repair after the 30-day period has expired, these services will be available at a fee. This does not apply to material defects covered within lifetime warranty.
The timeframe for the repair or replacement process can vary depending on the nature of the issue. However, we strive to handle your request as quickly as possible to minimize any inconvenience. Our skilled team of artisans will do their best to repair your precious item. Please be aware that due to the intricacy and care that goes into each repair, the process can take approximately 2 weeks.
Remember, our Lifetime Warranty is a testament to the confidence we have in the quality of our products and our commitment to you, our valued customer.
For any additional queries or clarifications about our Lifetime Warranty, please don't hesitate to get in touch with our customer service team. We're here to help.
Rooted in tradition, inspired by the future, our story is a symphony of artistry and sustainability.
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